Kawani, a volunteer management app, was developed in collaboration with Falcon Academy of Science and Technology, specifically for its Elementary and Secondary School campuses. The project originated from discussions with Falcon Watch D.O.G.S. Chair Rich Amparo, who sought to improve the volunteer management system at his children’s school. This case study delves into the journey of designing Kawani to simplify scheduling, improve communication, and enhance the overall volunteer experience for parents and teachers.

volunteer management app dashboard
volunteer management app with event scheduled preview
Volunteer
volunteer management app dashboard
volunteer management app with event scheduled preview
Volunteer
volunteer management app dashboard
volunteer management app with event scheduled preview
Volunteer
event details page of a volunteer management app

Volunteer Agreement

By volunteering for Pick-up/Drop-off assistance, you agree to provide your undivided attention to ensure the safe and efficient flow of traffic during school drop-off and pick-up times. You agree to refrain from using your personal mobile device while on duty to ensure maximum focus on supporting parents and ensuring the safety of students.

I AGREE

CANCEL

Select Time

☀️

Morning - 8:25 am

☀️

Afternoon - 1:55 pm

Teacher Appreciation Luncheon

Teacher Appreciation Luncheon

Date Created: April 22, 2024

Volunteer Status: Sign-Up Full

event detail page with editing capabilities showing volunteer limitation number

Volunteers Needed

3

dashboard of volunteer management app for organizers
dashboard of volunteer management app for organizers
dashboard of volunteer management app for organizers
volunteer management app showing an event has been created
volunteer management app showing an event has been created
Organizer

The Challenge

How Might We Streamline Volunteer Management for Parents and Teachers?

How Might We Streamline Volunteer Management for Parents and Teachers?

Parents and teachers struggle with inefficient volunteer management systems. Existing systems lack scheduling flexibility, real-time updates, and easy registration and communication. The reliance on insecure platforms like Calendly for sign-ups and Google Calendar for updates further complicates the process.

How might we design a volunteer management app that offers:

  1. Flexible scheduling

  2. Real-time updates

  3. Seamless registration

These features are essential for enhancing the user experience for parents and teachers.

The Goal

Designing for Efficiency and Engagement

Designing for Efficiency and Engagement

The goal of Kawani is to create a user-friendly volunteer management app that simplifies scheduling, enhances communication, and improves the overall volunteer experience for parents and teachers involved in school activities.

The Results

Impactful Insights and Future Directions

Impactful Insights and Future Directions

The usability study yielded highly positive feedback with an NPS of 100% (5 participants rated 10, and 2 rated 9). Users praised the platform's clean, intuitive interface and ease of navigation. One participant noted, "Ease of use. Lots of spots for organizers to enter valuable information about the events/volunteering opportunities."

"Ease of use. Lots of spots for organizers to enter valuable information about the events/volunteering opportunities."

Participant B

Key Takeaways

  • Effective planning of user flow and data collection is crucial.

  • Consulting with experienced colleagues ensures practical and feasible designs.

Lessons Learned

  • Improve event detail completeness before creation.

  • Focus on color accessibility and refining UI hierarchy and spacing.

  • Simplicity and effective use of colors and fonts were praised by seasoned UX designers.

Summary

The platform's high user satisfaction and positive feedback highlight its success in meeting user needs, driving me to continually refine and improve my designs.

Read Case Study

Read Case Study