Empowering School Staff with Advanced Event Management and Security Controls

Examining Kawani's Administrative Interface

My Role

Product Designer

UX Researcher

Team

Rich Amparo, VP of Enrichment and Hospitality (Falcon PTO)

Saravanakumar Subramani, Developer Consultant

TOOLS

Figma

Illustrator

Notion

Typeform

Maze

Timeline

4 Months

Context

After the positive reception of the Kawani app prototype among school staff, there was growing anticipation for its potential impact. This led to a strategic focus on refining the Admin interface to cater to the specific needs and pain points of administrators. This case study explores the iterative development of Kawani, driven by valuable feedback from school stakeholders eager to optimize volunteer management processes.

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Kawani, a volunteer management app, was developed in collaboration with Falcon Academy of Science and Technology and the Falcon Watch D.O.G.S. Chair Rich Amparo. This case study focuses on designing the Admin interface to streamline volunteer management processes based on feedback from participating parents.

volunteer management app dashboard for admin users with event overview chart

organizer performance screen with list of organizers and events they have created

volunteer management app settings control

Choose Role

Are you here to organize events or volunteer your time? Select your role below.

Event Organizer

I’m Here To Volunteer

Before

Admin

Manage organizers and oversee event coordination

Organizer

Create and manage events for volunteer activities

Volunteer

Browse and sign up for volunteer opportunities

After

screen inviting users by sharing a link, adding from contacts, and email

Share a link

sharing a link on imessage to invite to app

screen of list of organizers with manage button

Dave Thompson

Organizer

Deactivate Account

Dave Thompson

davethompson@mail.com

Manage

The Challenge

How Might We Empower Admins for Effective Organizer Management?

Kawani faced challenges in meeting the unique needs of Admin users transitioning from platforms like Calendly and Google Calendar. This shift made coordinating volunteers and organizers difficult, impacting the efficiency of volunteer management.

Admins struggled with:

Managing organizers
Inviting and suspending accounts
Controlling event creation privileges

Addressing these issues is crucial to improving admin usability and optimizing organizer-centric volunteer management.

The Goal

Optimizing Admin Workflow for Organizer-Centric Volunteer Management

This project aimed to enhance the usability of the Kawani app for Admin users by refining their workflow and improving their experience in managing organizers.

Crafting User Personas

This is Maria, she is the PTO President Volunteer Chair.

Maria seeks to streamline volunteer coordination efficiently. She desires intuitive tools but

Often finds complex interfaces challenging. Maria values clear navigation and straightforward processes.

The Results

Achievements and pathways forward

The design efforts for the volunteer management app's admin features resulted in a significant positive impact, addressing the specific needs of school community administrators. The usability study revealed overwhelmingly positive feedback:

User Satisfaction: 5 out of 7 users were very satisfied, and 2 were satisfied.

Participant Feedback:

"The new admin features will revolutionize our event management process."

Participant A

"Very satisfied. Can’t wait to try it out!"

Participant C

Key Takeaways

Seamless integration of new design elements and ensuring accessibility compliance were crucial.
The project presented valuable learning opportunities in navigating unfamiliar territory and meeting WCAG standards.

Next Steps

Further iterations will focus on enhancing dashboard analytics and conducting additional usability studies to validate design choices.

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